joya 44's Privacy Policy
Your personal information matters to us. This policy explains in detail how we collect, store, and protect your privacy.
Introduction and Scope
joya 44 makes the protection of its users' personal information its highest priority. This Privacy Policy ("Policy") applies to all registered and unregistered individuals who use the joya 44 platform. This Policy explains what types of information we collect, why we collect it, how we use it, and who it may be shared with.
By using our website or mobile application, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services. This Policy should be read together with our Terms and Conditions, which form part of the overall service agreement.
joya 44 operates an online gaming and sports betting platform for users in Bangladesh. Collecting certain information is necessary to run the platform properly, ensure security, and deliver personalised services.
What Information We Collect
joya 44 may collect various types of personal and non-personal information. The type of information depends on how you use our services.
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID or passport number (where applicable, for identity verification)
2.2 Financial Transaction Information
- Details of deposit and withdrawal transactions
- bKash, Nagad, Rocket, or Upay account numbers (partial, in secured form)
- Transaction date, amount, and reference code
2.3 Usage and Technical Information
- IP address and device type
- Browser and operating system information
- Login time and session activity logs
- Game history and betting activity
- Information collected through cookies and similar tracking technologies
Purpose of Data Use
joya 44 uses collected information only for defined and lawful purposes. The main purposes are described below:
3.1 Account Management and Identity Verification
We use your registration information to create and manage your account, verify your identity, and prevent the same person from creating multiple accounts. It is our responsibility to ensure that all active users are 21 years of age or older.
3.2 Processing Financial Transactions
Financial information is used to complete deposits, withdrawals, and any bonus payments. This information is essential to carry out transactions securely and transparently through bKash, Nagad, Rocket, and Upay.
3.3 Platform Security and Fraud Prevention
Technical information is analysed to prevent unauthorised access, financial fraud, and cyber attacks. This keeps your account and funds secure.
3.4 Customer Support
Relevant account information is provided to our 24/7 live chat and email support team to help resolve your issues quickly.
3.5 Responsible Gaming
Users' gaming behaviour is monitored under our Responsible Gaming programme. This information may be used to offer assistance if a user shows unusual or concerning patterns.
3.6 Personalised Experience and Communication
Information may be used to recommend games based on your preferences and to send relevant promotional content. You can change your communication preferences at any time.
Data Storage and Security
joya 44 applies industry-standard technical and organisational measures to protect your information from unauthorised access, damage, or destruction.
4.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transfers are secured
- Password bcrypt hashing — never stored in plain readable form
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Automatic alerts on suspicious login attempts
4.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, or investigate fraud. Information that is no longer needed is securely deleted or anonymised.
4.3 Third-Party Servers and Cloud Services
Our data is stored on secure servers. If data is shared with third-party technology providers, they are required to follow the same standard of privacy policy as we do.
Sharing Information with Third Parties
joya 44 never sells or rents your personal information for commercial purposes. However, specific information may be shared in the limited circumstances below:
5.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), game software supply, and customer support. Only the minimum information necessary to complete their work is shared with these partners.
5.2 Legal Obligations
In response to a valid request from law enforcement, a court order, or other legal process, we may be required to provide relevant information to the concerned authority.
5.3 Business Transfer
If joya 44 undergoes a merger or acquisition, user information may be part of that process. However, the new party will also be required to comply with this Privacy Policy.
5.4 With Your Consent
For any purpose other than those listed above, we will obtain your explicit consent before sharing your information with a third party.
Cookies and Tracking Technologies
The joya 44 website uses cookies and similar technologies that help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: These are required to maintain login sessions and ensure security. They cannot be disabled.
- Functional Cookies: Used to remember your language preference and user settings.
- Analytics Cookies: Help us understand which parts of the site are used most and improve our services.
6.2 Cookie Controls
Most cookies can be controlled or deleted from your browser settings. Please note that disabling essential cookies may affect some core functions of the platform.
Your Rights and Options
As a joya 44 user, you have certain basic rights over your own information:
- Access: You have the right to request information about what data we hold about you.
- Right to Correction: You can request that incorrect or incomplete information be corrected. Many details can be updated directly from your profile.
- Right to Deletion: In certain circumstances you can request that your information be deleted, though legal obligations may mean not all information can always be removed.
- Right to Object: You have the right to object to marketing communications or profiling.
- Data Portability: You can request your information in a structured, readable format.
To exercise these rights, please contact our support team. We will verify your request and respond within a reasonable time. You can learn more about joya 44's operations and commitments on our About Us page.
Protection of Minors' Information
joya 44 only permits persons aged 21 or over to register and use its services. We do not knowingly collect any personal information from minors.
Age is verified during the registration process. If we receive information indicating that someone under 21 has created an account, that account will be suspended immediately and the associated information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
joya 44 may update this Privacy Policy from time to time. Such changes may occur due to technical developments, legal requirements, or improvements to our services.
For significant changes, we will notify you by email to your registered address or via a notice on the platform. Continued use of the platform after a change is made will be considered acceptance of the revised policy.
The "Last Updated" date at the top of this policy always reflects the date of the most recent change. We recommend visiting this page regularly to stay up to date.
Privacy Contact
If you have any questions, comments, or rights-related requests regarding this Privacy Policy, please contact us through the following:
Learn More
Read Our Terms and Conditions
Alongside the Privacy Policy, please read our Terms and Conditions — it sets out the full agreement between you and us.